>>JANET: >>HOPE: >>HOPE: 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 >>: >>: >>: >>JANET: Okay, everybody, I guess we're going to go ahead and get started. I'm going to make just a few announcements and then I'll introduce our speaker. I have to tell you we're out of coffee. I'll make more as soon as I finish talking to you. There will be more. You'll see me come out with another pot. It's warm by that projector. Let me move over. A couple of things you need to know today. Talk louder? Okay. And there's CART. I'll talk louder but also remember there's CART. Our speakers have kindly brought some door prizes so if you haven't already signed up, sign up over at that table. Fill out a little card and you'll put it in the blue basket. And then also you know that some wonderful audiology students from UNT have been coming to the meetings and have brought their tools. Isn't that nice. And they're available to make minor repairs to your hearing aids or answer questions you might have about them. And then next month, I'm not positive yet what our program is going to be, we might have somebody from the FCC come talk about the conversion to digital TV and what that's going to mean for those of us who rely on captioning. They haven't confirmed yet so it might be that or something else but as usual I'll let you know a little while before the meeting what the subject is. Remember that there are a couple of donation things over there. There's a column donation collector for the just off main coffee house. They appreciate spare change or any donations to help pay for the coffee supplies. Then we also have a chapter can by the refreshments. We don't charge chapter dues so we just rely on donations to pay for printing supplies, website, and all that stuff. I want to remind you all that if you're not already members of national HLAA organization it's a very good idea to join and there are applications on the table over there. And when you join you get a subscription to the bimonthly publication hearing loss magazine. There's some samples of those over there. The dues have just recently gone up by $10 so the amounts and the little flyer if you're registering are incorrect. They're about $10 more, right tommie? Okay. Then I wanted to tell you all about two conventions or conferences. One is the Texas state conference which will be here, October 3 through 5. It's going to be very exciting. I went to my first state conference last year, and it was in odessa. I'd never been to one before, and they're so much fun and so interesting. There are workshops. There are speakers and exhibiters. And also it's just very nice to be able to socialize with other people who know all about hearing loss and many of whom experience it themselves. So there's some flyers like this folded on the table over there with specifics and you can use that to register. And then also the national convention is in renno, and it's coming up June 12 through 15. So that's getting very close. And to get more information and to register for that, I would recommend that you go to the HLAA national website and you can click on an icon for the convention and it'll tell you all about it, in Reno, really nice hotel. There are great speakers, work shops, exhibitors, anything else I should say tommie? Fun? >>: We party a lot. It's a lot of fun. >>: Jerry and I also went to our first national convention in Oklahoma city last year, and it was just great. It's truly life changing so if you're able to go I certainly highly recommend it. And then what else? State convention. I'm going to just mention this. I was contacted by a very lonely lady with hearing loss in Carrollton, and she's not really interested in coming to meetings. I offered various other suggestions that weren't really what she was looking for. But if anybody lives up in Carrollton and feels like visiting with her and sitting and chatting with her let me know and I'll give you her e-mail address and you can follow up with her. That's it for announcements except that there's also a refreshment sign-up list at the sign-in table. Different people sign up to bring snacks every month and we've kind of run low on that list so if you want to do that you can sign up there. Hold on just one minute. I want to introduce our speaker today. I was contacted by Kathy waters about doing a program with video relay with voice carry over specifically, and hope everson, I want to be sure I get your title right, national VCO manager for CSVDRS. She flew in from South Carolina just to do this program. South or north Carolina? >>: North. >>JANET: North. Okay. I knew I did it wrong. You can tell I haven't traveled in that part of the country much. I'm just a mess. I'm so sorry. So I'm going to introduce her. She has larygITIS today so we're going to be creative about how you can understand what she has to say today. I think she's going to force out her voice and talk about five minutes but then she's going to start sign tog Nancy who is a sign interpreter and Nancy will voice for her, and it may take a little experimenting to get everybody standing where they need to stand and talking loud enough. You know, though I think this is great because we don't know how creative you have to be to find ways to deal with what you can hear, what you can't hear, what you can say, so this will be kind of a real life experience for us to figure out a way to accommodate each other to be sure we hear what we all need to hear. Without any further ado, hope if you want to come up I'll give you the microphone that you can wear for those of us who use FM assistive listening. >>HOPE: Thank you. Hello everybody. >>JANET: I'll go make coffee right now. Okay. >>HOPE: Can you hear me? Okay. Well, I have really bad allergies, so I'm all stopped up. I'm really sorry. I can use my voice but I think it's better for Nancy to take over for me. I'm happy to be here. My name is hope. I'm with Kathy. Kathy is from Dallas. We work for a company called CSDVRS. For those of you who don't know what CSVVRS. It's video relay services for the -- CSDVRS. Communicative service for the deaf. What does it stand for? Our headquarters is in clear water, Florida. Near tamp A it's a beautiful place. I work with wonderful people. The VCO, everybody has a post card. Make sure everybody has one. >>: No, I need one. >>HOPE: Let me tell you a little bit about myself. I was born profoundly hearing impaired. I didn't until I was 16. I've always had two hearing aids and was implant wide a CI in 1997. A cochlear implant. Advanced Bionics cochlear implant. I feel like I'm standing at the doorway of two halls. I can talk and I can sign. I love using my voice, but it's a part of who I am. It's my identity. So that's why I love VCO. VCO is voice carry over. When you use VCO, you use your voice to communicate with a hearing person. That hearing person can know the tone or mute of a voice. To me that's very important. And I'm going to talk a little bit about the VCO program and offer a CSDVRS. I'm going to turn this over to Nancy who I'm sure can talk better than me. Thank you. ESTHER: Nancy can you stand over there. >>HOPE: Can everybody see okay? >>HOPE: Can you hear me? Is that good? Okay. The blue ball, okay. What's the first thing you think of when you see the blue ball? >>: Bouncing. >>HOPE: Anything else? >>: Connecting. >>HOPE: Connecting. >>: Pushing a button. >>HOPE: What does the ball do off of -- how do you turn it off? You push it. The reason that we show the blue ball is because it makes it clear on the communication like water. What color is water? Blue. So it's clear. So that's the point that we wanted to be clear to communicate. Do you want me to read this? I'm going to read this okay. To operate and provide the premier worldwide video communication service for deaf, hard of hearing and hearing individuals through utilization of video relay interpreting services, leading-edge technology and a firm commitment to improving the quality of life for deaf and hard of hearing consumers who use sign language and/or speech reading. That's the mission. This program is for anyone. It doesn't matter whether they hear or they have to sign language or they use sign language. It doesn't matter. It's for everyone. The CDVRS believes that all people should have access to the most varied communication options possible and will continue to combine our drive and determination with the latest technology to make that access reality. That's the vision. Not only, CSDVRS hires only highly skilled video interpreters, but all our interpreters are certified, ensuring the best possible accuracy and call quality. CSDVRS staff consists of deaf and hard of hearing people who uses CVO-VRS and understands the importance of services available for all those who prefer to use their own voice. >>HOPE: Like me. Voice carry-over, like VRS, allows deaf and hard of hearing individuals to make and receive telephone calls to and from any hearing person. However, with VCO, the deaf or hard of hearing person is able to use their own voice to speak directly to the hearing caller. 11 VRS/VCO was established by the federal 12 communication commission, the FCC, a free 13 service allowing deaf and hard of hearing 14 people to talk to hearing people on the 15 telephone. There are no charges to either 16 party for any part of the VRS/VCO call. There 17 are three communication options available for 18 VCO users, American sign language, English 19 based sign language, and English based sign 20 language plus lip reading >>HOPE: Hold on one second. The third option, is what I use. The TV screen, the interpreter comes closer, you can read the lips. It's really wonderful. >>HOPE: When you have a personal 800 number (free from CSDVRS) your life will change. Any hearing person can call you on your 800 number and VRS will automatically connect the call to your video phone or web cam. You'll have the option of using your voice when receiving calls too. We even provide you with the ability to print business cards that you can hand out to all your hearing coworkers, friends and family. >>HOPE: That's what changed my life. Because her doctor when she made an appointment, how does the doctor talk to me? So the person from CSD gave them the card, and filled out my application and we could talk with my voice. It is a wonderful service. With our video mail service, you get a free personal answering machine. If you are not available to answer your VRS/VCO call, your caller can leave a message for you. The interpreter will record a signed video message in your preferred choice of language, send it to your e-mail address, and then send you a message to let you know it's there. If you have a PDA that supports video messages you may be able to play the message right away. >>HOPE: Here's an example. All you need is, the high speed internet service, a video phone, and the CSDVRSVCO TV. It's easy to set up. How many already have a VP? Do you have it at home? What is your experience? Is it good? The voicing? Anybody have a VP? Any other person have a VP? So you have a TV, that on the top is what it looks like. And then a camera. Okay. And then there's an interpreter, so that's video service. Once you have your video phone, this is what it looks like. This is the service. There's an interpreter. And you can lip read. Next. This is the basic concept. The hard of hearing user makes the call and then the interpreter interprets for both. >>: Right now with VP, I have that capability, so what do you offer more? >>HOPE: You use a voice with VP? >>: Yes. >>HOPE: What company? >>: Just VP wherever it is. >>HOPE: Which most do you use, VRS or voice at home? How do you use voice with VP? >>: The speaker. >>HOPE: The speaker, okay. I'll have a speaker point to point with the other person, right. So you use an interpreter with the VP. >>: If you back up two or three slides. That feature I like. That's with your service. That is interesting. >>HOPE: Any questions about this? Question. >>: When you're using the English based sign language with an interpreter, does the interpreter speak as well as just mouth? I mean, can you actually hear her talking? Because it helps with speech reading if you can hear it so you actually hear the voice coming through the interpreter? >>HOPE: You have an option of muting. You have that option. You could hear the person talking or you can hear the interpreter. You have that -- >>: But if you see the interpreter and she's speaking while you're seeing her, it makes it easier to dot speech reading so I was wondering if the interpreter talks as well as, you know -- >>HOPE: Yes, they do. >>: So she actually uses her voice and you can use her voice as well as speech reading? >>HOPE: This part is like a conference call. You can hear the interpreter. >>: You can hear the interpreter as well and see her? >>HOPE: Yes. All the interpreters are trained on the VCO. They're all trained. ESTHER: I just want to make sure that everyone in this room knows what a video phone is. Ask if everyone knows what a video phone is. They don't. They don't -- >>HOPE: She said do you want to help her explain? >>: Go frank. >>: A video phone is hooked up to your TV, and they give you a number, and it works from one video phone to another, and you can see that other person face to face, and it hooks up. You have to have high-speed internet and a TV so it can be a big TV or small TV and you can see the other person. >>HOPE: Or on the computer. >>: Sure, I guess the computer too. >>: So it's just really when you're at home, right? >>: You can do it anywhere. I mean, you can get your job, if you need it for work it can be done. >>: But the other person has to have a video phone. >>: Correct. Yes. >>: You're not using your computer? >>: Yes. >>: You're using -- >>: You need high-speed internet service. You have to have broad band and maybe DSL. >>HOPE: DSL, yes. >>: Why a computer screen or TV? >>: To see the person you're talk tog. >>: You can't do that on the computer? >>: Yes, you can. >>: With a web cam or -- >>: Well, they provide the camera, the VP is a camera. The new VP 200 actually has pan and zoom, and it also has a speaker and a microphone so you can hear the other person if you want, or you can mute it. >>JANET: This is probably a real stupid question but somebody asked if a person on the other end has to have a video phone, now, a normal hearing person doesn't right? They just call? >>: Yeah, they call somebody, if they don't have one they can call somebody who can talk for them. >>JANET: So you would see the interpreter -- >>: Right, and the interpreter, whether it's just voice, you know, like if you don't know sign language or the person calling in doesn't know sign language they can use the voice. >>HOPE: Captel. How many Captel? Thank you frank. >>: Fineed to get the phone number, I don't have to write it down, it's on the screen for me, and I can go back and review the words or the needs, that's the biggest thing for me. >>HOPE: Great. Other people use Captel too? Let me tell you a story. I used Captel for two years, but it was a delay and the time, it was a little awkward. I didn't know if I should go ahead or wait until the other person could go, and the spelling sometimes was off. Sometimes they'd spell "hear" as h-e-r-e. Anyway I had a Captel, and I loved it. But this happened, and I just love it. Let me tell you a story. I have two kids, 7 and 5, a girl and boy. And I travel a lot, I'm always on the road. Well, a couple of weeks ago, I called my kids with this. The interpreter was signing for my daughter, lip reading. My daughter said, oh, mommy, guess what, I have two friends, (inaudible) and I was like they're so close to the real thing. I couldn't get that on Captel, I couldn't get the feeling of the other person. Then my son gets on the phone. He's 5. Mommy, I miss you, where are you? He was just -- you can't get that on Captel, you know. It's what I love about this, you can get the feeling of the person. And it's real-time. There's no delay. It's great. I still have no voice. Yay. Okay, any other questions? >>: Is the video phone the same thing as a web camera? >>HOPE: The web cam can be VP. The built-in web cam up here, you have a web cam on top, it can go with VP. Yes, Esther? ESTHER: When you said no delay, there's a slight delay from what the person is saying and what that person on your camera then voices and signs at you. So there's still that two or three second delay from the actual person talking; is that right? >>HOPE: Talking about this VP? It's faster than Captel. It's a lot faster. ESTHER: Can you ask the operator not to sign at all and just voice. >>HOPE: That's a good question. The interpreter signs like this, they move their lips more with the mouth. They get closer. Yes, tommie. >>: I thought you said that the interpreter spoke. That she didn't just move her lips. She spoke. >>HOPE: She talks. >>: She actually speaks? That's it -- I would want to hear the voice as well as see the speaking. I wouldn't be interested in the sign at all because I don't understand it. But I would like to say this, with the web-based Captel, it's much faster and much easier to read than the little phone, because it's on your computer screen, and I really like the web-based Captel much better. >>HOPE: I'll try that too. I tried that too. It's a good service. Whatever works for you, go for it. What works for me may not work for you. What works for you may not work for me. But there are more and more options out there. So that's why we're here. And technology is amazing. It gets better every year. ESTHER: I'm not quite clear. I have my web cam on my TV. I'm making my phone call, and the operator is signing down here, and I am voicing. Where does the sound come through to me? >>: Through your TV. ESTHER: On the TV sound? The voice will come out of my TV? >>HOPE: You have two options. If you use a cell phone or the land line phone, you can hear the hearing person talking. You do have that option. Just because sometimes you can't hear the other person's voice. Is that clear? Okay. >>: How do you order the VP? >>HOPE: Just contact me. I can order the VP for you. >>HOPE: Yes? >>: If you're calling like when you called home, you have the interpreter saying what we're saying on the phone, how do you know who was on the phone whether it was your daughter, or your son? Because you're on the same phone line. And if you're doing the same thing, how do they tell you which person is talking? >>HOPE: In Captel, it's the same, VMO voice. It's a little girl's voice or there's music in the background. Everything. Yes? >>JANET: About how long does it take to receive? >>HOPE: The VP? Talking about the video phone? >>JANET: Yeah like if we contact you and ask for the service, how soon would it happen? >>HOPE: Approximately about two to three weeks. Kathy, am I right? About two or three weeks. Give or take. Yes, tommie? >>: If you had this set up and you wanted to call someone else, could do you it without going through the relay? >>HOPE: That's what we're talking about, point to point. Say he has his VP, you have a VP. You can talk to each other. >>: And we could see each other. And we don't have to go through the relay. But with your equipment, you provide this video phone. >>HOPE: Yes, talk point to point. >>: So we could use it privately or through your relay. >>HOPE: Nobody else, yes. >>: On your screen, on the VP screen there's, like, three options. And you can pick if you want point to point or if you want someone to come in, an interpreter as a third choice. >>: But it might be pretty cool if we could call each other and see each other and talk like this. >>: It's a lot of fun. I use it with my sister who's in California. ESTHER: Does the VP phones work with the new high definition TVs? >>HOPE: Yes. Yes, they do. >>JANET: How do you know when you get a call? Does something flash? >>HOPE: Flashes, yes. Actually, we have different flashes and patterns. I'm trying to think, you go like this, little lights around. >>: There's like a whole circle of LEDs around the camera. >>JANET: It's on the screen? >>: The camera sits on top of the TV so you're watching the TV and you also have the camera looking right at you so they can see you. >>HOPE: We have what's called a VP alert. It's like caller ID. How many of you have cell phones or pagers? Okay. It's really cool, what happens is, when a hearing caller tries to call you, it'll go to your cell phone or your pager before your VP starts ringing. So let's say the VP is up there on the other side of the house and you're cooking. You can't hear the VP, it's way far away. It's cooking and you get a page on your cell phone and it says you have a call coming. So you go and you sit down and the VP starts ringing. It's amazing. >>: It tells you who's trying to call. >>: Since you travel. >>HOPE: I travel a lot, yes. >>: So you're not carrying the video phone -- >>HOPE: No I use my laptop. >>: How would that work? >>HOPE: Okay. Well, not all laptops have web cams. You have to put them on. I have one in my bag. But it attaches to the laptop. It attaches. >>: I have a laptop with a camera -- you don't have to have a special camera? >>HOPE: No, it works on all web cams. Logitech, Microsoft, etc., apple, yes, will work with apple. Right here it's the same as the VP. It looks the same way. >>: How do you know when you have a call? >>HOPE: Pager. >>: So you have to have the application up and running on your notebook on your computer -- >>HOPE: Let me explain. What I'm talking about is it's a technical thing. You obviously know about technology. What happens is you have an IP program, it's a universal name. When somebody calls, they call the IP number. How many of you know about IP addresses? What happens when they call the IP address it sends a message to your pager. That's how it works. >>: So let's say you're traveling and the computer is not on. >>HOPE: It comes to the pager. And you can call the person back. >>: So will it hold until you boot up the computer? >>HOPE: Not that fast. You call the person back. And has the name of the person and the phone number on the pager. >>: So you just let them know you'll call them back. >>HOPE: Yes. Any other questions? >>: Say you're deaf and they provide a video phone for you but what about will they provide one for someone who's not deaf so they can talk to you? >>HOPE: When you talk about a person that's deaf, they can get a video phone, you have to be qualified for the video phone, but you can get one on eBay for about $35, $40, because they don't give them out to hearing people. >>: Can hearing people call a phone number in order to communicate? A hearing person will call a telephone number to communicate? >>HOPE: To come to me, yes. It's a personal 800 number. >>: But if they wanted to do point to point they would have to have a video camera on their laptop. >>HOPE: Yeah, talking about the IP address, every VP has a different IP address. Like number dot number dot -- you just put it in the information. >>: If you don't know the answer to this I'm sure Esther will. Could I get this through the STAP program or do I have to get it from your company? >>HOPE: From our company. >>: Can you give it free just like the STAP program does? >>HOPE: Yes. Be happy to. My business card is right there. Contact me. Any other questions? >>JANET: We've got lots of questions today. >>HOPE: That's wonderful. >>JANET: If we request a phone from you do we need to provide any proof of deafness or hearing loss in order to receive it? Or the doctors note or anything? >>HOPE: No, I authorize it. >>: Now, like you know that I don't sign and I wouldn't have any use for the sign part of it, could I still get a phone because I could use the speech reading instead? >>HOPE: -- let me tell you a story. I have a friend who works for HLAA. Her name is Kim. Last name is METTACHE. She's from Chicago. Anyway, she went to a picnic, held by sorenson. She got there. Doesn't know any sign language. A little, maybe the alphabet. She's profound like me. She fills out the papers. She's so excited about the video phone. And then the person tells her, you're not deaf enough. I thought, whoah, we don't discriminate. So don't worry about that part. >>: Can you tell us about how people use it in work not so much in home? How do people use it at work. >>HOPE: Set up a VP in your office and at home. You have two VPs. One for home and one for office. You have internet at your office, high speed internet at the office. Set up there too. Right Kathy? >>: Is there a limit? You have to have one here for work and one for at home? >>HOPE: Yes, you have two. ESTHER: Do the people calling you have to know your VP number? I mean, the number -- you said you have a special number to put in. >>HOPE: To put in the VP for what. ESTHER: To make a phone call. Do you have to call any special number right? You have to be assigned a number. So you tell all your friends that number or your coworkers that number? >>HOPE: Let's see. We have a speed dial list. You program it. It's like speed dial. >>: Address book. >>HOPE: Yeah address book. You add the information and you press it to go to the interpreter, the speed dial. And once you get to the interpreter, you can write it on the piece of paper for the interpreter to write it down. ESTHER: I'm saying for your friends to call you have to call a special number? >>: The 800 number. >>HOPE: To my hearing friends? An 800 number. They call the 800 number. Personal 800 number. That's the great thing about it. Anybody can call you. Anybody. >>: So you have your own specific 800 number? Each person has their own? >>HOPE: Yes. >>: Okay. Is there a -- the service is free but is the forwarding of the 800 number, is it restricted to Texas? Is it restricted to certain states? Is there a limit of the number of calls you can get? >>HOPE: No. It's free. We have a list of countries that you can use the 800 number with. My 800 number is 877-743-1268. It's not an 800 number and then another one. It's simple. >>: What you're saying is you have your own 800 phone number and that's what you give your friends, and they call that number and it connects them to the relay, but it also comes directly to your phone? They don't call the relay and have to give the relay your phone number? That's your phone number? >>HOPE: Right. >>: Okay. I see. >>HOPE: And it goes to my pager. Suppose I'm in the car, and I get a page. You can't get that with Captel, I'm sorry. >>: You say pager is the same as text. >>HOPE: Yes, SMS. >>: Can you get the page via e-mail instead of text? >>HOPE: Yes, you can do either way. >>: Can you show what the -- there was something about if you missed a call they can leave a message on something mail? >>HOPE: Video mail. >>: What does that look like? >>HOPE: What happens, they have the name of the person that calls and the phone number in a stream. >>: Do you give us the pager too? Or do we have to buy a pager? >>HOPE: It works with a cell phone. >>: Well, I've got just a little cheap Motorola C 139 that I bought with track phone because that's all I really need right now but would it work? That has text messaging. >>HOPE: You're talking about two different things. The message plays and the interpreter signs and you lip read. You get the message, you have a cell phone, the trio has video capability and you can play music on. The cell phone can't do that. Right. So you have the small cell phone, it just leaves the name and phone number. If you have that it'll show you the message. >>: So it could come to my cell phone and tell it that it was getting, that I had a call so then I could call -- >>HOPE: Yes, the name and phone number of the person that calls. But if you had that it will show you the actual message. If you have a cell phone like that you have to go home to your computer in order to check the message. >>: But I would be alerted that someone called me. >>HOPE: Yes that somebody called, yes. ESTHER: Are all of your operators trained how to speak it and sign it? Or are some better than others on that. >>HOPE: That's my responsibility. I'm whipping them into shape. ESTHER: 30 percent of words can be seen on your lips so we've got to hear good too. We can't just read lips. >>HOPE: Right. >>: I'm back to the video mail again. I have a PDA phone. So if it sends me my video message and I can play the message -- >>HOPE: You can play it on your PDA. You can play the actual message. Let's say okay I'm the interpreter. And somebody tries to call you. The interpreter would sign hello my name is Robert. You've got a message blah blah blah. You can actually see the interpreter on your PDA. >>: Okay. Well, when you set it up with the system, can you set it up to where your preference is to read lips rather than see the sign? Because my screen is only so big. If I have a default being the close-up, then that way I'm not trying to figure out what the -- but does that video mail have both -- would the audio be attached to it as well? >>HOPE: You can hear the interpreter talk. And when you set up your account with us, you have a profile. And in that profile there's a box you can check CVO. You click the box and add it to which three options you prefer. I prefer the third one, the lip reading one. So when the interpreter sees the profile, they'll get closer and you can read their lips. She has a demo. >>: Somebody can call and leave a message. >>HOPE: Somebody calls her cell phone and left a message. >>: What's the number? >>HOPE: So you can see how fast. >>HOPE: Jerry calling Kathy. She's not home. You can see what happens. S tell everybody when you hear it. >>: What do you hear? >>HOPE: Yes. We're doing a live demonstration, and she's expecting a call from me. We're in a meeting from the CSD group, and she's showing the audience here how this works. Okay. ESTHER: Who are you talking to? >>: I'm talking to an operator. >>: Okay. Thank you very much. Yes, just thank you for working with us today. Okay. Bye-bye. >>HOPE: Okay. Look. It's calling her. See how fun that was. How long was that, 3 seconds maybe. Three or 4 seconds. >>: So does she hear the actual message that he just left? >>: She's going to show to us. ESTHER: What were you doing right now -- >>: >>HOPE: There are two different things happening. The VP alert, to let you know somebody just called. Second one is the video mail. Takes about one or two minutes to send video mail. >>: Are they actually sending her a message of what he said? >>: Cool. >>JANET: So is she watching it on the screen? Or is it text? >>HOPE: She's waiting for it. Takes about two minutes. >>: In the future is it possible to make one of your options the caption of the message? Because, I mean, sometimes people leave a message on my home recorder and it's like what did they say? And if it came through the caption -- >>HOPE: We're workog that now. I could have terra with me seven days a week 24 hours a day, but that's not possible. >>: Some guys offering me an AT & T answering machine that's made for deaf and hard of hearing people, and it's supposed to have captioning on it. I've never seen the machine. This is just something I got through e-mail. Do you know what I'm talking about? >>HOPE: I don't know. >>: I don't either but it's supposed to be something you can read the message. >>HOPE: Did you leave a message? >>: Small one. >>HOPE: That's my information. Please contact me. >>: I have a question. >>HOPE: Oh, you have a question. >>: It says that you're available to set up the VCO service, does that mean someone will come out to our house and do it? >>HOPE: Yes. >>: Because I'm sure no techie. I have to have somebody install a new computer if I buy one. So someone would actually come out to the house and hook it up for us? >>HOPE: That's her responsibility. She does the VCO. I can't be everywhere. >>: I didn't mean you personally. I mean, someone from the company. >>HOPE: Yes, that's someone who's VCO trained. >>: And they'll come out to the house and set it up for you? >>HOPE: Yes. >>: My question was, so when they call your 800 number, it rings at your house. But you get the message on like your pager or cell phone. >>HOPE: Depends on what kind of pager you have. >>: So when you're away from home, you just get the message that somebody's called. They can't call you directly right through your laptop or whatever unless you're at home correct? >>HOPE: Yes. >>: But then you can call them back -- when you're calling out, how do you -- because when they call in they're going to call your 800 number. When you call out how do you go through the system? >>HOPE: The name and the phone number. >>: But if I just dialed them on my cell phone I'm just going to talk to them directly, how do I get to CSD calling out? >>HOPE: You mean how do you call a person back if you're away from home? >>: And get the relay service. >>HOPE: You have to go home and use the VP. >>: So you have to do it from home? >>HOPE: No, I'm sorry. I understand your question now. You can use whatever service, IP relay, whatever. Whatever works the best. >>: Or you could have a notebook computer with internet access -- >>HOPE: A wireless card yes. >>: If you had a computer with internet access, but okay, it's a good question because I think I'm finally getting how the incoming call works. You call home. How do you do it, you're at the computer. Your phone is on, your camera is on. How do you do it? >>HOPE: You go on line, www.csdvrs-- you call this address right here. It's called portal or something of the an actual person that the VP calls for you if you have a laptop. If you go to that website in the lower right corner you type in the phone number of the hearing person you'll call and the person is VP called. >>: Okay, the camera is there, you're seeing something on the screen, the hearing person hears you -- >>HOPE: Net meeting. How many of you use net meeting? You can actually see the interpreter at the same time. >>: But can your children hear you speak when you call them? >>HOPE: Yes. I'm using my cell phone. I see the interpreter. Got my cell phone. I'm talking to my kids. My kids hear my voice. And I'm reading the interpreter's lips. >>: Thank you. >>HOPE: You're welcome. >>: Trying to figure out how you do out. ESTHER: If you're holding the phone up and you're reading their lips you can't hear what they're saying, only read lips. >>HOPE: I still hear what they're saying. And I read the interpreter's lips. ESTHER: So you can hear the children too. >>HOPE: Yes. >>: This might be a question she'd be more apt to answer. I'm thinking of switching from DSL to this stuff they called uverse, which runs on fiber optics or something. I'm not a techie person. But will it work with this fiber optic stuff? >>: Yes, it's the speed. >>: I think what she's talking about is pios. Fios. Like verizon has fios. Yeah. And I use that at my home, and it's really neat, and it's really fast. So I don't have any problems with that. So if you're in your area, you have fios, it can be set up then that's good. >>: Okay. What I have is AT & T. And they call this uverse, but it's the same thing? I have DSL with AT & T now but I'm thinking of switching to this other that's fiber optic. >>: It's the same thing. >>: He said nearly it's the same thing. >>HOPE: Do you have a question? Sandy? >>: Two. When we were talking about it, is that just PDA phone? And do you -- when you're traveling, do you absolutely -- let's say I had an I phone that I could have internet access through, then do I need to have the laptop with me? I mean, can you do it that way? >>HOPE: If you're away on the road and you have a laptop and you have a wireless card, called EVDO, I think. You can use it. That's not a problem. >>: So when you're outside of the home working, let's say you travel a lot or whatever, you're going to be carrying your VP or your PDA phone, a pager, and your wireless accessible laptop. >>: Just two. >>: Just two? I'm confused on that. What are you going to carry? >>: Phone and laptop. The VP you use more at home. That's a home set-up. And I think I see some confusion about a phone number. There's a phone that you have that's part of the house. But then the phone number that's in the VP is more just an ID number. My VP uses the same phone number as my house but they're different. Someone calls through VP, it goes through VP. My house phones don't ring. >>HOPE: Your VP rings. >>: Right. But not the house phone. >>HOPE: But see, you use your house phone to connect the VCO. Right. >>: Yes, through your service. >>HOPE: Yes. >>: Did I answer your question? >>: I think I'm more confused. >>HOPE: Okay. >>: I have a 12 year-old who has a wireless laptop and her cell phone, so what I'm hearing is, either I buy a different kind of cell phone, she's on the move. >>: You can use a regular cell phone just for texting, SMS, which is texting. But if you want the video, you would move up to one that's a video capable cell phone. >>: Which does help. >>: I think what she's asking is, like, you use the laptop for this service. Can you use a video phone like an I phone for this service instead of the laptop? >>HOPE: The speed is not high enough. If you're talking about like holding it and they can see you -- no. In Europe, I think in Europe they do that. Because England, London, it's a small country. The United States is huge. I mean, you can't set up the phone towers everywhere. But in Europe you can do that now. You can actually take the I phone and hold it, and the person can see you back and forth. You don't have that here though. It will. It will happen. It's not if, it's when. But we'll get it though. >>: That helps. >>: When you call home, do you caller ID at home, what does it say wherever you all -- what's the caller ID say when you call home through calling -- you typed in the phone number on the service -- I'm not getting it. On the outgoing call, you have your cell phone, how are you initiating the call to hear your caller and what do they see on caller ID? >>HOPE: You probably know. You see the name of the person that's calling and the phone number. >>: Your cell phone number? >>HOPE: The person that's calling. >>: No, no, he's talking about outbound. >>: You're calling home. >>HOPE: To talk to who, my kids? >>: Yeah, go through it step by step of how you would do it with your V phone and your cell phone. >>HOPE: Say I'm at the hotel and I call my kids. I have my laptop, the web cam. I go to this, and I type in a home phone number. And I connect to my kids. >>: How do they hear your voice? >>HOPE: Through my husband's phone. My husband is hearing. He picks up the phone and the operator says, you have a call coming in from home. And he hears my voice. >>: What's on the caller ID at home? >>HOPE: My husband doesn't have caller ID. >>: What would be on caller ID? >>: If you have caller ID at your house what does it say? >>HOPE: Oh, it'll say video relay service center, call center. >>: Then you don't have to use your cell phone to talk to them? >>HOPE: If I want to talk to my kids on my phone I use my cell phone. I have it in my purse. >>: How do you connect if you've already connected to the home phone through the computer? >>HOPE: Oh, no no no. Okay, I see. There are two different phone connections going in. One is from me to the visual interpreter. There's another one from me to my kids, my husband. Two different. So the interpreter sees me, and I see her. Then my kids hear my voice, and I hear their voice. There's two different things going on at the same time. >>: Why not just use your laptop with a microphone and a camera and just have one connection -- >>HOPE: You can use the microphone but the quality is not good. It's muffled. I'd rather use the phone. >>: So it's a preference. >>HOPE: Yes, a preference. >>: Can you start over, call home, you want to hear your kids voice. Step by step, because I'm missing something somewhere. >>HOPE: Sure. I'd be happy to. Get on the internet. Internet explorer. Type in www.csdvrs.com. I type in my home phone number. The VR connects me through the web cam. I see the interpreter. The interpreter sees me. Then my call back number, the VR has my cell phone number because it's in my profile. I mean the VI, the interpreter. The VI calls me on my cell phone. -- it's ringing. It's ringing. I pick it up. Hello. And then the interpreter connects me to my husband and my kids. And I'm looking, I'm talking, and the interpreter tells me what they're saying. Does that help? >>: Yes. >>: But you don't see your kids? >>HOPE: They don't need VCO, no. >>: You don't see your kids? >>: If you can't see your kids' faces, you can't. >>HOPE: I could but I wouldn't be able to understand what they're saying. >>: I'm saying phone but you don't want the interpreter's face, you want your kid's face. >>HOPE: I could go point to point, yes. I'm deaf -- hearing impaired. I want to hear my kids. >>: Right. But I'm saying that's fine. To use the phone, voice, and then the computer for kids' face to do both. >>HOPE: You can do both. Time to close. Last question. >>: Okay. On the wish list, you know on the wish list for the company, I wish they would have my phone number show up on the caller ID on the outgoing call. >>HOPE: All right. Write that down. We'll put that down. ESTHER: Add to the wish list. Can we actually request do not sign instead of just lowering your hands? Or do you have to -- why do they have to sign if you're saying I don't know one sign, and they lower their hands. I know personally that's distracting to someone that does not know any. Can you request that on your wish list? >>HOPE: Yes, on the other hand, some of the customers I work with, they say the signing helps them understand the conversation. The second thing is -- ESTHER: For someone that knows sign language, yes, it helps them. But for someone that knows no sign language there's no reason to have that distraction. >>HOPE: Right. You don't have to have that service. I'm saying it's an option for some people. The FCC, the federal communication commission requires signing to be with the video relay service call, so that way we lower it down. ESTHER: Thank you, that explains it. >>HOPE: Thank you so much. Do we have time. >>: Perhaps you could have the person go ahead and sign but have the camera focus away from the hands so that you don't have to see the hands and still make the FCC happy. >>HOPE: We put it down like this. Okay. We're going to do the fun part now. >>: First winner is don (Applause). >>: (Applause). >>: Third is yvonne (Applause). >>HOPE: Thank you. Thank you so much. >>JANET: I'll just say a couple of words to close us out. Thank you very, very much hope and Kathy for coming and for the presentation. It was very interesting. I think don't you find that the more choices you have and the more different kinds of help you know about, the better it is. Can you hear me? I need to talk louder? First of all, I said thank you to hope and Kathy for coming and making this presentation for us (Applause). >>HOPE: You're welcome. >>JANET: And it's difficult to explain a complex system like this. I get the impression that it's one of those things that sounds very complex until you see it in action, and then it's probably pretty intuitive and it just works is the impression that I get. So thank you so much for this information, I think it'll be helpful to circle this around. Before too long they'll chase us out of the building. So feel free to stay and socialize for a little bit and then wrap up. Jerry and I will start dismantling things right away. But be sure that I have your e-mail address. Many of you have come before so I have your e-mail addresses from previous meetings. If you don't, be sure I'll have it and I'll send you a reminder for next month's meeting about what the program will be. That's it. Thank you for coming today. (Applause) 17 18 19 20 21 22 23 24 25